woodio

Our Shop Policy

Please read through our shop policy before making your order.

Woodio products are made-to-order

All Woodio products in the online shop are made-to-order items. This means that products in our online shop stock are not in our immediate stock but are put into production as soon as they are ordered. Our delivery time is 4 weeks depending on the item and the quantity of you order. Our customer service will get in touch, should the delivery time be longer.

Prices and payment methods

The prices of the products are in euros (EUR) and include the current VAT (24%). Woodio has the right to change prices without prior notice. The price of products already ordered will not change. Possible delivery costs will be added to the order, see delivery cost breakdown when you checkout. 

Possible promotions are valid for a limited time specified separately. Discounts or promotions cannot be used afterwards or in advance.

Payment methods

We use a company called Paytrail (Business ID 2122839-7) for payments. You can make a payment with a payment card (Visa, Mastercard, Maestro) or an online payment from a bank account in Finland. We co-operate with credit companies Collector and Jousto. When you use them as an installment payment method, you also agree on their credit terms and conditions.

Paytrail Oyj acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Oyj will be shown as the recipient on your bank or credit card statement. Paytrail Oyj will forward the payment to the merchant. For reclamations, please first contact the website the payment was made to.

Paytrail Oyj (Business ID 2122839-7)
Innova 2 Lutakonaukio 7
40100 Jyväskylä, Finland
Tel. +358 207 181830
www.paytrail.com

VAT and VAT refund

Our shop calculates automatically the Finnish VAT tax 24% on the shop prices. If your delivery address is outside of EU, we will refund this amount back to your card once the order is shipped. You are responsible for all local taxes, customs and other expenses there may be. 

Shipping

Woodio online shop serves customers worldwide. We use GLS Domestic for deliveries in Finland and GLS Global Express for all international deliveries.

Shipping costs for washbasins are:

• Finland: Always free shipping
• EU: 45€ fixed rate 
• Outside EU: 65€ fixed rate
 

Shipping costs for the bathtub:

Due to the heavy weight of the bathtub, please contact our customer service for a shipping charges quote. The quote is calculated based on your location. You can reach us by email at [email protected] or by telephone +358 50 478 2944.

Making an order

Once you have placed your order, you will receive an order confirmation at the email address you provided. If you do not receive an order confirmation within three days, please contact us (you may also want to check your junk mail – just in case). After you place your order, we will make sure that all the products you have ordered are available. If any product is not available, we reserve the right to refund or cancel the order.

Leaving valid contact details is important. We will inform you of any changes to the order to the e-mail address and / or telephone number you have left. Woodio is not responsible for any costs or delivery disruptions if the customer has provided incorrect or incomplete contact information, does not read the messages we send or does not respond to them.

If you have a discount code, you can enter it at checkout. Promotions cannot be combined, you can only use one code at a time.

Woodio is not responsible for any delay, difficulty or delay in the delivery of the order due to a circumstance beyond the influence of Woodio. Finnish law applies to purchases from the Woodio online store. The consumer has the opportunity to refer a possible delivery dispute to the Consumer Disputes Board.

Warranty

We provide our customers with a 5 year warranty on all Woodio products (washbasins and bathtub) for use under our warranty terms. Please read terms and conditions here.

Returns

Please contact us ([email protected] or +358 50 478 2944) if you would like to make a return. You can return your purchase within 14 days of its arrival. All items need to be unused and in the orginal undamaged package and all lables intact. You need to pay the return costs yourself. 

Please note, that if you do not pick up your order or you have given us false shipping address / contact information and the delivery returns back to us, we will charge you all the related shipping costs.

Other terms and conditions

You need to be over 18 years to make an order.

We do not deliver items for resale purposes through our online shop. If we suspect faul play, we keep the right not to fulfill an order. In this case the order amount is refunded back to the customer. In any possible dispute, the local law in Finland is to be used. If you wish to become a retailer, please see more information here.

Please, also, see our Privacy Policy.

Showroom

Woodio Showroom
Kaikukatu 2C (Second floor)
FI-00530 Helsinki, Finland
Tel: +358 50 478 2944

Visit us

Our showroom is open by appointment only.  Book an appointment via email [email protected]

Factory

Our products are made at the Woodio Factory in Finland.
Address: Hankasuontie 8, FI-00390 Helsinki, Finland

Woodio Oy / Business ID (VAT)  FI27121523

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